Terms of Use
Last updated: October 3, 2026
Scope and acceptance
These Terms govern use of the Idara cloud platform. By creating an account, starting a subscription, or using the service, you agree to these Terms and the Privacy Policy. If you act for an agency or company, you represent that you are authorized to bind it.
Service and trial
Idara provides tools for managing files, stages, documents, applicants, users, storage, reports, portals, and related features. A trial may be offered to evaluate the service before payment; its duration and scope are those shown in the account or offer at signup.
Plans, features, and limits
Your subscription is defined by its billing interval, selected features, and limits, including users, storage, portal access, and applicant requirement completion through the portal. You may not bypass limits or technical controls. An operation exceeding a limit may be blocked until usage is reduced or the subscription is upgraded. Beta or free features may change or end.
Accounts and security
You must provide accurate information and protect credentials. The agency administrator is responsible for users they create, their permissions, and their activity, and must promptly report unauthorized access. Accounts may not be sold or shared outside the subscribing organization.
Customer data and content
Customers retain ownership of their agency data and files. You grant us a limited right to process, host, and back up that data as needed to operate, secure, and support the service. You are responsible for lawful authority to collect and process applicant and customer data and for required notices and consents.
Pricing, payment, and taxes
The final price, currency, and billing interval are displayed before confirmation. Creem processes card payments as Merchant of Record and issues the payment invoice; Idara does not store full card details. USD prices displayed for the Product are final and include applicable taxes calculated and handled by Creem. Idara adds no fee above the displayed price. A customer’s bank or card issuer may independently charge currency-conversion or banking fees that are not collected by Idara and do not appear on the payment invoice issued by Creem. A paid subscription or change takes effect only after provider confirmation. Future price changes apply to a later cycle after appropriate notice, not retroactively to a paid term.
Automatic renewal and cancellation
Card subscriptions renew monthly or yearly, as selected, until renewal is cancelled. You may cancel renewal from the Subscription page before the billing date. Cancellation stops future charges but normally preserves access through the paid term. Deleting an account or stopping use does not itself cancel renewal. After expiry, access may be limited to Subscription and Support pages.
Refunds and immediate digital performance
Because a trial is available to evaluate the service, subscription, renewal, upgrade, and add-on fees are generally non-refundable once payment is confirmed and service is activated, with no prorated refund for unused time. By agreeing and paying, you request immediate performance of the digital service and acknowledge that, where law permits, a withdrawal right may end once performance begins. This does not limit mandatory rights or review of a duplicate, incorrect, or unauthorized charge, a material failure to provide the service, or a refund required by law, the provider, or card-network rules. Send requests to support with the account email and transaction reference. Approved refunds return through the original payment method and provider.
Acceptable use
You may not use the service for fraud, unlawful activity, harm, privacy or intellectual-property violations, spam, malware, unauthorized access or security testing, or circumvention of quotas and technical restrictions. Upload only necessary files you are authorized to process, and do not store passwords, private keys, financial secrets, or unnecessary highly sensitive data.
AI-assisted features
AI-assisted features may produce inaccurate or incomplete output. Review output before relying on it for professional, legal, financial, or applicant-related decisions; you remain responsible for the final decision. Do not submit secrets or unnecessary personal data to these features.
Availability, support, and backups
We aim to keep the service available, but maintenance, updates, security events, technical failures, or events outside our control may cause interruption. Support has no guaranteed resolution time unless separately agreed in writing. Although operational backups are used, you remain responsible for keeping appropriate copies of critical data.
Suspension and termination
We may restrict, suspend, or terminate an account for non-payment, breach, security risk, or legal requirement, with reasonable notice where circumstances permit. A limited export or recovery period may be offered after termination unless prohibited by law, security needs, or account status.
Intellectual property and third parties
The platform, software, design, marks, and Idara-provided content remain owned by the operator or licensors. A subscription grants a limited, non-exclusive, non-transferable right to use the service during the active term. Some functions depend on payment, hosting, storage, email, AI, communications, and security providers and may be affected by their changes or outages.
Warranty and liability
The service is provided as available to the extent permitted by law. We do not promise uninterrupted or error-free operation and are not liable for indirect loss, lost profit, or data loss caused by misuse or events outside our control. Nothing in these Terms excludes liability or rights that cannot lawfully be excluded.
Changes, governing law, and contact
We may update these Terms as the service or legal and operational requirements change. We will publish the updated version and date and provide appropriate notice of material changes when required. These Terms are governed by the laws of the Kingdom of Morocco without limiting mandatory consumer protections that apply to you. We first try to resolve disputes amicably through support, then through the legally competent authority.